The Kings Head Hotel aims to provide the best possible experience for our guests. In order for us to do this, we ask clients to read these Terms and Conditions carefully, which are in addition to the hotel' standard terms and condition.
PROPERTY TERMS AND CONDITIONS
At check-in you will be asked to fill out and sign the registration card and provide a proof of identification with photo ( passport or UK – ID/driving license). A signature on the Registration Card indicates acceptance of our Terms and Conditions for the occupation of an apartment at our property. Copies are available to view at Reception and in your apartment. Please can we draw your attention to the following additional points:
CHECK-IN AND CHECK OUT TIMES:
Check-in time is - 3.00pm and Check-out time is - 11.00am
RETURN OF APARTMENTS’S KEYS
The apartment’s keys must be returned to reception on at check out and charges may apply for lost keys.
NON RESIDENT GUEST VISIT
All VISITORS must report to Reception at the time of the visit. Due to Health and Safety Fire Regulations all NON-RESIDENT guests cannot stay beyond MIDNIGHT. Only the number of persons registered at the time of Check–in may occupy the apartment. Under no circumstances is multiple occupancy allowed. No animals are to be brought into the apartment at any time.
TERMINATION OF STAY:
We reserve the right to terminate your use and occupation of your apartment immediately in the event of:
a. Non-payment of any monies due
b. Overcrowding for any type of or sort of gathering
c. Unreasonable noise or behaviour (which the management reserve the right to determine)
d. Unauthorised parties or gatherings in the apartment
PERFUME INCENSE BURNING STICKS. CANDLES, BURNING OILS FRAGRANCE OR DIFFUSERS ARE NOT ALLOWED IN THE APARTMENT.
We provide accommodation for private residential use only and in a reasonable manner. We only allow the accommodation to be occupied by the number of persons confirmed at the time of booking. Operation of any form of business from the accommodation or use of it for any illegal or immoral purpose, will require you to vacate the accommodation immediately. We have a zero tolerance policy towards behaviour that is abusive, threatening or violent towards our staff, our contractors or other guests. If you or any of your party or anyone that you authorise to occupy the accommodation behaves in this manner, we will terminate your right to occupy the accommodation immediately and we may report the matter to the police.
NON SMOKING PENALTY
We follow a no smoking policy in all premises and in all the apartments. Smokers who ignore this restriction can be fined up to £ 500 to cover the cost of an outside steam cleaning company to clean the entire apartment. Plus any income lost due to the apartment becoming unavailable for occupation by a new guest booking.
EXTENSION OF YOUR STAY
An extension of your stay depends on availability and is at the discretion of the management.
The management reserves the right to move you to another apartment of at least as good a standard within the building, if necessary. We will however always attempt to avoid such moves.
Internet usage is complimentary to all our guests. Please be aware that the management cannot be held responsible for any visits to unauthorised, restricted or illegal sites. The user is liable and enters those sites entirely at their own risk.
DAMAGE OR LOSS
The property reserves the right to charge for damage or loss caused by you to the apartment or its contents. Compensation will be demanded to cover the reasonable cost of repair or replacement, plus any income lost due to the apartment becoming unfit for occupation by new residents.
PARTIES AND LOUD MUSIC
We wish you to treat your apartment as your home, but ask you to respect the rights of other guests to peaceful enjoyment of their apartment. Parties and loud music are not allowed (which the management reserve the right to determine). Failure to comply will result in guests being asked to leave immediately. Quiet time 9pm till 8am
RECOMMENDATIONS BY THE PROPERTY
The property cannot be held responsible for the ramifications against companies or establishments recommended by us, such as: Dry Cleaners/ Cars or Taxi Companies/ Restaurants.
SAFE AT YOUR DISPOSAL IN YOUR APARTMENT
The property offer a safe in your apartment and we cannot be held responsible for any loss or damage to valuables left unattended in the apartment.
INVENTORY CHECK OUT
When vacating the accommodation, you must leave the accommodation in the same condition as it was at the beginning of your stay, subject to fair wear and tear. Where the accommodation or any item is not left in the condition required, you must pay us any costs which we incur in cleaning, repair or replacement.