Terms and Conditions

About us


Booking and Cancellation Policy

When making your appointment, credit card details will be required at the time to confirm your booking. Our cancellation policy for all
treatments is 24 hour prior to treatment time, cancellations after this time will incur a 100% cancellation charge.

7 days’ notice is required to cancel or reschedule a Spa Day. Cancellations made less than 7 days prior to treatment time will be charged in full, unless we are able to re-sell the day. We will of course make every effort to do this and will advise if successful.

Consultation and Health

For your first visit to the spa, we will ask you to fill in a health questionnaire. Please make your Spa therapist aware of any medical conditions. All personal information will be kept secure and confidential.

If you have high blood pressure, heart condition, are pregnant or have another medical condition or complications, please seek medical advice from a member of staff before using the facilities.  We may advise you to consult your doctor before signing up for any spa services.

Treatment Time

Please check in at the Spa Reception at least 15 minutes prior to your scheduled appointment to allow for time to change and relax
and to avoid a reduction in your treatment times.

Children

The spa facilities and treatments are only available to persons 16 years old or over.