Hotel Closure Notice

Due to Covid 19 and in accordance with the Government directive our Hotel is now closed for the foreseeable future.

Since the Government announcement on Friday 20th March we have been experiencing a high volume of calls and emails from guests seeking clarification and information on our current status and we are sorry if you are currently waiting to hear from us.

We are very conscious that some guests have booked Advance Purchase Rates, Packages and Promotional Offers (including Secret Escape Bookings) which are pre-payable / non refundable / non transferable and have, for these bookings temporarily relaxed our cancellation policy.  For these guests who are due to stay with us prior to the 31st May 2020 we will be issuing a voucher up to the value of your booking which will be valid for stays prior to the 30th November 2020.

Should you have an pre-paid booking due to take place before the 31st May 2020, we will be in contact with you to advise you of this, however should you wish to contact us please email reservations@kingshead-hotel.co.uk We are working through all emails, especially those relating to reservations, systematically and in chronological order so please rest assured that we will be in contact in response to your email just as soon as we can. 

For guests who have booked a Flexible Rate, as per our standard cancellation terms you will be able to amend or cancel your booking up until noon the day prior to arrival.  Due to the unprecedented number of emails we are receiving we request that any amendments or cancellations to your booking are made via the method you used to make your booking, such as Booking.com, Expedia etc...

On behalf of the team here at Kings Head Hotel we would like to express our best wishes to you in these extraordinary times.  We truly appreciate your support and look forward to the time we can welcome you back for a lovely meal and a chilled glass of beverage.

 

updated 25/03/2020