OUR COVID-19 SAFETY COMMITMENT TO YOU

WELCOMING YOU BACK SAFELY!

Our preparations to welcome you back to the Kings Head Hotel and MBB Brasserie are complete.  Though we have missed our guests tremendously we have been putting this recent time to very good use.  After nearly three months of closure and much tender love and care our wonderful hotel is looking back to its best and we cannot wait to open our doors to welcome you back in.

During this time, we have been hard at work behind the scenes evolving, adapting and improving our approach to service to ensure we can offer you consistently excellent service in the safest possible way.  What is more, we will continue to evolve as required in line with any changes in Government and NHS policies and guidelines to ensure maximum possible safety of our guests and staff..

WHAT IS NEXT?
Well, our plans to open are almost done and we will be ready to open our doors to you on Saturday 4th July 2020 and would like to give you a little reassurance on what you can expect when you stay with. 
 
OUR ASSURANCE TO YOU….

In addition to a warm welcome and genuine smile you will find a hotel and food outlets that are operated at the highest standards with the health and safety of all as the foremost consideration.  In doing so we have the full support, expert resources of the Bespoke Hotel health and safety consultants so that our operations run in strict accordance with the government Covid-19 guidelines and will be continuously evolving and updated as developments with Covid-19 dictate. 

This will make for a relaxing, safe and comfortable visit to the Kings Head Hotel and MBB Brasserie. 

We politely request the support and assistance of our valued guests in this newly changed environment, so that together we manage the COVID-19 health crisis and ensure that Kings Head Hotel and MBB Brasserie continues to provide a welcome getaway, where our guests and team can feel comfortable and safe.

 

ALL WE ASK OF YOU…..

We politely request that our guests follow all government guidelines and social distancing measures whilst enjoying a stay or visit to the hotel and brasserie. 

Prior to arrival, if you have shown any of the symptoms related to Covid-19, i.e a dry cough, temperature of 38 C or above, a loss of sense of smell we ask that you refrain from entering the hotel, brasserie and Deli.  You will be very welcome to rearrange your plans for a future date, please contact us further to discuss if necessary.

We ask that you respect the space and well-being of other guests at all times whilst with us.  That way we can provide a happy and safe experience for all.

 

WHAT WE ASK OF OUR TEAM…

All team members will be required to stay at home if unwell and must follow official guidance on self-isolating as required.

Our team will have their temperature checked upon arriving at work and will wear a discreet pin badge which confirms that this has happened

We teach all team members to follow a clinical standard hand-washing routine from day one, and always have done. We have our very own 8-step hand-washing procedure, which our staff are required to follow every time.

We have developed our very own company specific COVID-19 cleaning and disinfection online learning course and exam, which will be completed by all of our team, ensuring that they really are experts in implementing our enhanced cleaning and disinfection protocols.

You can be confident that we hold ourselves to the same top cleanliness standards back of house as we do in our guest spaces, and we’ve taken steps to ensure that our employees observe social distancing too.

The General Manager will be responsible for the implementation of our hotel’s COVID-19 procedures and will be pleased to assist with any questions or queries. Alternatively, please speak to the Duty Manager.

We have considered the unfortunate but possible eventuality that a guest at our hotel could experience symptoms of COVID-19 and we can confirm that we have implemented clear, documented procedures that will be followed in that situation, to protect the well-being of other guests and our team.

 

OUR GUESTS...

Hotel guests will be asked to monitor their temperatures prior to arrival.  If your temperature is above 38oC, we will not be able to welcome you to the hotel and we will invite you to rearrange your stay.

Where convenient, guests are invited to use the bathroom facilities in their bedroom rather than public facilities, to limit demand placed on these facilities.

As we will be removing our guest directories from bedrooms, we will provide any pertinent information in a welcome letter to you. Our reception team will remain on hand by telephone for any and all queries.

Guests are advised to wash their hands upon returning to their bedroom. If at any time you require additional amenities, please contact reception.

To help us avoid the unnecessary handling of cash, we will invite all guests to utilise room charges during their stay and to make payment by card wherever possible. Any handling of your luggage or belongings by our staff will be subject to enhanced procedures.

We will ask you to handle your own luggage and belongings at all times to  avoid unnecessary contact.

 

YOUR HOTEL...

We will contact guests in advance of arrival to obtain check-in information and we will prepare as much as possible in advance of your arrival, in order to reduce the time spent completing check-in at the hotel reception.

Some service points have protective screens in place. This could include reception desks or restaurant greeting stands for example.

We hold a 4-star food hygiene rating, so you can be confident that cleanliness, hygiene and safe food and drink handling have always been high on our agenda.

We have completed a complete review of our Food Safety Management Systems during closure to ensure that they fully incorporate the required COVID-19 prevention controls.

All public areas, including lounge, bar and restaurants have been thoughtfully rearranged with furniture spaces to allow proper distancing.

Lifts will still be in operation and regularly cleaned and disinfected, but with signage to limit them to one guest, or guests from the same room at any one time.

Meeting, function, and event spaces have been reviewed, giving thought to issues such as how layouts can be amended to allow proper social distancing. We expect further guidance on larger events, and will then consult over each event on a case-by-case basis where we feel that significant changes are required to the order of the day, to agree how we can still deliver the event to your requirements.

Unnecessary soft furnishings have been removed, and anything that remains will be included in our enhanced cleaning and disinfection programme at appropriate frequencies.

Working with Bespoke Hotels key suppliers, we’ve identified the most suitable coronavirus-effective cleaning products and have already begun to use these in our hotel.

We have designed a comprehensive enhanced cleaning and disinfection procedure and guide which individually covers all areas of our hotel.

Staffing levels will be set to ensure that public spaces can be continuously cleaned and disinfected throughout the day, in line with our enhanced cleaning programme.

We've given thought to every step of your journey from arrival and check-in, to housekeeping and room service to ensure that even whilst keeping their distance, our team can look after you with our usual warm hospitality. 

 

YOUR BEDROOM...

We promise that our experienced housekeepers will have taken care and time to ensure that your bedroom has been meticulously cleaned and fully disinfected, following a detailed disinfection procedure and ensuring extra attention to high-touch areas, such as TV remotes, taps and telephones.

We have removed any non-essential items in your bedroom, this includes items such as Coffee pod machines, decorative cushions, throws and magazines.

Where tea and coffee facilities are present, these will of course be properly cleaned and disinfected between arrivals.

We will only provide our housekeeping services on request for multiple night stays and whilst you are out of the room, let us know if you have a preferred time for this to happen.

You can tell us if you prefer that our housekeepers don’t enter your room at all during your stay, just let us know when you arrive. We’ll be happy to provide clean towels and amenities to your door as you wish.

All of our bedrooms are provided with individual toiletry items which are, as always, disposed of following each guest departure.

Due to the COVID-19 restrictions currently in place the spa and gym will remain shut until further notice.

 

RESTAURANTS, BAR AND LOUNGE...

All public areas, including lounge, bar and restaurant spaces have been rearranged to allow proper distancing.

Menus offered will be single use only.

Breakfast buffets will be removed. Instead, those items will be available for service to the table instead, by our staff.

Where in-room dining is available, the tray charge will be removed. This service will be to the bedroom door only.

 
SPA and GYM...

Due to the Covid-19 restrictions currently in place our Spa and Gym will remain shut until further notice.

updated 08.07.20